Refund policy

At Total Yard Supply, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, you must contact us within this 30-day period and provide your order number and relevant details about the item.

2. Return Conditions

To qualify for a return, products should generally:

  • Be unused and in their original condition.
  • Be returned in the original packaging, where applicable.
  • Include all original accessories, components, manuals, and other included items.
  • Not have been damaged through misuse, improper handling, installation, modification, or neglect.
  • Include valid proof of purchase or order information.

We reserve the right to refuse a return if the product does not meet these conditions, to the extent permitted by applicable law.

3. Non-Returnable Items

Certain products may not be eligible for return, including items that:

  • Have been used or installed.
  • Have been modified or altered.
  • Are damaged due to misuse or improper handling.
  • Are missing important components, accessories, or packaging.
  • Are identified as final-sale or non-returnable at the time of purchase.

Nothing in this policy limits any rights you may have under applicable law.

4. How to Request a Return

Before sending an item back, please contact Total Yard Supply.

Provide your:

  • Order number
  • Name used for the order
  • Product information
  • Reason for the return

Do not send a return to an address that has not been provided or confirmed by our customer support team.

5. Return Shipping

For returns requested because of a change of mind, ordering the wrong product, or another reason not caused by Total Yard Supply, the customer may generally be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us before returning it. We will review the situation and determine the appropriate solution.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, store credit, or refund.

7. Refunds

Once an eligible returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Partial or Reduced Refunds

A refund may be reduced or refused, to the extent permitted by applicable law, if an item is returned:

  • Used beyond what is reasonably necessary to inspect the product.
  • Damaged after delivery.
  • Missing components or accessories.
  • Without required original packaging.
  • Modified or altered.
  • In a condition that prevents it from being resold.

9. Exchanges

If you need an exchange, please contact us with your order information.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with this policy and applicable law.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

11. Final Sale Items

Products identified as final sale or non-returnable may not be eligible for return or refund, except where a return or refund is required by applicable law, including applicable rights relating to defective, damaged, or incorrectly supplied products.

12. Changes to This Policy

Total Yard Supply reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

13. Contact Us

If you have questions about returns or refunds, please contact us:

Total Yard Supply
55 Paradise Ln
Bay Shore, NY 11706
United States

Phone: +1 516-217-1009