FAQ

1. What is Total Yard Supply?

Total Yard Supply is an online store offering a selection of practical yard, outdoor, equipment, and related products.

2. How long does it take to process my order?

Orders are generally processed within 0–1 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

3. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our reasonable control.

4. Will I receive tracking information?

When tracking information is available, it will be provided after your order has been shipped.

If you have questions about your shipment, please contact us with your order number.

5. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before it is processed or shipped. Once an order has been shipped, our standard return process may apply.

6. What is your return policy?

Eligible products can generally be returned within 30 days of delivery.

Products should normally be unused, in their original condition, and returned with applicable packaging, accessories, and components.

Please review our Return and Refund Policy for complete details.

7. How do I request a refund?

Contact us with your order number and information about your return request.

Once an eligible return has been received and inspected, an approved refund will generally be issued to the original payment method.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible if your order arrives damaged or you receive an incorrect product.

We may request photographs, your order number, or other information to investigate the issue and determine an appropriate solution.

9. What payment methods do you accept?

We accept the payment methods displayed and available during checkout.

Available payment methods may vary depending on your location and other factors.

10. Is my payment information secure?

Payment transactions may be processed through secure third-party payment providers.

Total Yard Supply does not intentionally store complete payment card numbers or security codes on our systems.

11. Can I change my shipping address?

If you entered an incorrect shipping address, contact us as soon as possible.

We may be able to update the address before your order is processed or shipped. Once an order has shipped, changes may no longer be possible.

12. What should I do if my package is delayed?

Shipping estimates are not guaranteed, and delays may occur due to carrier issues, weather, holidays, or other circumstances outside our control.

If your package appears significantly delayed, contact us with your order information and we will make reasonable efforts to assist you.

13. What if my tracking says delivered but I cannot find my package?

First, check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier for additional information. If you still need assistance, contact us with your order and tracking information.

14. How can I contact Total Yard Supply?

You can contact us using the information below:

Total Yard Supply
55 Paradise Ln
Bay Shore, NY 11706
United States

Phone: +1 516-217-1009

We are happy to assist with questions about products, orders, payments, shipping, returns, and refunds.